Great Customer Service Changes with the Times

You see, when it comes to providing world class Customer service in today’s market place there are some proven constants that, at least in my opinion will never change. Extraordinary Service starts with listening. You have to listen first to your customer’s Real Estate wants and needs. You truly cannot customize a Service offering until you first understand those base line requirements.

In the business of Real Estate, those that remain consistent with their Service delivery customer after customer eventually create a proven track record of success. Over time the by-product of exceptional service comes in the form of client referrals and repeat business assuring even the newest customers that they can trust you to keep promises.

Some years ago I was fortunate enough to participate in a series of consumer focus groups across Canada asking Consumers about their fears and/or anxieties when signing contracts with Realtors® and interestingly enough; the things that kept coming back time and time again were simple things, but critically important things. A) Consumers want assurances that once they sign an agreement with a Realtor®, that the agent will actually do what they said they were going to do B) In its simplest terms – communication – people want assurances that the agent is not going to disappear into the abyss never to be seen or heard from again. Sounds simple enough doesn’t it? Do what you say you’re going to do and communicate with me.

Folks, exceptional Customer Service will never go out of style. In fact, Century 21 addressed those exact issues and several more with what we call our Customer Service Pledge. It’s a written document that outlines the elements of our relationship and those things that we agree we will do for you.

To take the Seller Service Pledge and Buyer Service Pledge one step further, I am so confident in my personal service pledge that I back it up with a simple Customer Service Guarantee – no fine print – no fancy language – I do what I say I’m going to do or you can CANCEL the contract………


While caring, personal service will never go out of style, the ways in which a real estate sales person delivers that service must change with the times. After 26+ years in the Real Estate Industry I couldn’t agree more with the old saying

“Nothing is permanent – except change itself.”

On the technology front, the Internet has revolutionized the ways in which homebuyers initiate their search for homes. According to some recent study’s it’s been reported that as as high as 90% of Home Buyers will start their search for a new home on-line. If you’ve read some of my earlier posts you know how I feel about or If you’re casually looking at real estate or just enjoy browsing, that site is perfectly fine. If you are seriously looking to purchase a home and you are using that site ……. we need to talk.

Call me, I will ask you a series of questions. The outcome …… a customized search solution based on your specific requirements that will proactively e-mail the listings that match your personal search criteria directly to you.

No more searching. No more disappointments – when you call on what looks like your dream home only to find out it’s already sold. With my GTA wide database of thousands of homes you can get your home search on the fast track.

Homefinder automatically emails you everyday it finds a match – complete with pictures and full MLS detail. The information comes to you the FIRST DAY a property that matches your search criteria comes on the market.

Register with Homefinder and You will NEVER miss an opportunity to buy that special property again.

Sign up today…… Not only is it FREE …….. but there’s no question, if you’re serious about buying a house …….. it’s a MUST!

Call me today to find out how timeless service is changing with the times.

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